Refund & Return Policy

Return & Exchange Policy

This policy applies to all orders placed through Glamourlofteu (referred to as “we” below). Please review it carefully before submitting any return or exchange request.

Return & Exchange Window

You may request a return or exchange within 45 days from the date your order is delivered.

Conditions for Returns & Exchanges

You are eligible to request a return or exchange if any of the following applies:

• The product has visible defects or damage
• The product has quality or functional issues
• The product has an unusual odor or noticeable color variation
• The item received does not match your original order
• You wish to return or exchange the item for any reason within the eligible period (no reason required)

How to Submit a Return or Exchange

Please contact us via email or phone and provide the following information:

• Your order number
• Proof of payment
• Reason for return or exchange
• Photos or videos of the issue (if available)

Request Review

Our customer service team will carefully review your request. If approved, you will receive confirmation along with the return address:

2037 Lodi St Apt 1, Syracuse, NY 13208, US

Return Shipment

Please send the item to the provided address and wait for confirmation once it has been received.

Inspection & Resolution

Once the returned item is received, it will be inspected promptly.

If the issue is confirmed, we will proceed with one of the following:

• A refund, or
• A replacement, shipped within 2–3 business days

Refund Information

Once your return is approved, refunds are typically processed within 3–5 business days.

Refunds will be issued to your original payment method (e.g., bank card, Visa, or MasterCard).

If the refund is not received within the expected timeframe, please contact us for assistance.

Shipping Fees

• Product-related issues (defects, quality problems, odor, color differences, or incorrect items): return shipping is covered by us
• No-reason returns: return shipping costs are borne by the customer

Important Notes

• Please ensure all return information is accurate and complete
• Kindly pack the product securely to avoid damage during transit
• If the returned item does not match the reported issue, it may affect the processing of your request

Return Label

Each package typically includes a return label to simplify the return process. Please use it when sending items back.

Contact Us

Address: 2037 Lodi St Apt 1, Syracuse, NY 13208, US
Phone: +1 (347) 206-2601
Email: support@glamourlofteu.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)