Terms of Service

This Service Policy applies to Glamourlofteu (hereinafter referred to as "we") and outlines the general terms of service, user responsibilities, and related operational rules.

1. Introduction and Scope

This policy applies to all users accessing or using our online services, including browsing, ordering, and related service interactions.

2. User Accounts and Responsibility Scope

Users are responsible for maintaining accurate account information and securing account access. Any issues arising from incorrect information or account misuse remain under user responsibility.

3. Products, Inventory, and Pricing Information

Product details, availability, and pricing may change without prior notice. Final information is based on the page display at the time of order placement.

4. Orders and Payments

Orders are processed after payment confirmation. Order details must be accurate to ensure proper processing.

5. Shipping Policy

Shipping details include coverage area, fees, and delivery time.

Shipping fee: Orders below US$79.99 require a US$6.99 shipping fee, while orders of US$79.99 or above receive free shipping.

Delivery area: United States only.

Processing time: 2-3 business days.

Estimated delivery time: 7-11 business days after dispatch.

Full details: Shipping Policy

6. Order Cancellation Policy

Orders can be canceled before processing begins. Cancellation requests must be submitted via contact channels with order details.

Once approved, the order will be canceled and refund will be returned to the original payment method.

Refund processing time: 3-5 business days after confirmation.

Full details: Order Cancellation Policy

7. Return and Exchange Policy

Returns and exchanges are accepted within 45 days after delivery under eligible conditions such as product defects, incorrect items, or quality issues.

Process: Contact support with order details, receive instructions, return the item, and wait for inspection.

Refunds are processed within 3-5 business days after approval. Exchanges are reshipped within 2-3 business days after confirmation.

Refunds are returned to the original payment method.

Full details: Return and Exchange Policy

8. Disputes and Applicable Terms

Disputes should first be handled through communication. If unresolved, they will be managed according to applicable service principles.

9. Privacy and Data Protection

Data collected during service usage is handled according to privacy principles, including order processing, service improvement, and security management.

Full details: Privacy Policy

10. Intellectual Property

All content on the website, including text, images, and design elements, is protected and may not be used without permission.

11. Limitation of Liability

We are not responsible for indirect losses resulting from service usage. Service interruptions caused by external factors will be handled reasonably where possible.

12. Updates to Terms

We may update this policy when necessary. Changes take effect once published on the website.

13. Contact Information

Address: 2037 Lodi St Apt 1, Syracuse, NY 13208, US
Phone: +1 (347) 206-2601
Email: support@glamourlofteu.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)